National Employer Helpdesk
Revenue’s online employing people guidance, Employer’s guide to PAYE and Revenue Online Service (ROS) videos provide employers with information and assistance on employing people. They also demonstrate how to use ROS to report or review payroll, view statements, and to make payments.
The contact details shown below should be used by employers for queries relating to:
- Employers PAYE
- Pay Related Social Insurance (PRSI)
- New employees
- Benefit in Kind (BIK).
For taxpayer confidentiality reasons, the helpdesk is unable to discuss the tax affairs of an individual employee with their employer. Such queries should be made by the employee through the PAYE Jobs and Pensions Helpline.
The National Employer Helpdesk can be contacted by:
myEnquiries (preferred method)
At any time, employers can use MyEnquiries to submit a new enquiry, and to view the status or provide additional information for an existing enquiry.
Use the secure online 'MyEnquiries' service, available in myAccount and ROS, to 'Add a new Enquiry' and provide full details of your enquiry. To ensure that your employer enquiry is sent to the correct team for response, select ‘Employers’ PAYE’ for ‘My Enquiry relates to’ and then the closest match from ‘More specifically”.
Phone
The National Employer Helpdesk provides a telephone service from 9.30 to 13.30, Monday to Friday, on 01 738 3638.
Note
To ensure that enquiries or requests are dealt with correctly, telephone callers may be required to confirm the details they provide by submitting them via MyEnquiries.
Post
National Employer Helpdesk
Office of the Revenue Commissioners
Business Division
Anne Street
Wexford
Y35 E29K.