The contact details shown below should be used for enquiries relating to:

  • tariff classification of goods (including Binding Tariff Information)
  • origin and valuation of goods (including tariff quotas and anti-dumping/ countervailing duty)
  • authorisations and reliefs (including inward/outward processing, end-use, customs warehousing, temporary admission, transit and temporary storage, comprehensive guarantees and permanent relief from import duties)
  • simplified procedures (including entry in the declarant's records, simplified declaration, centralised clearance formerly known as Single Authorised for Simplified Procedure (SASP))
  • Authorised Economic Operator (AEO)
  • transit policy
  • general import/export procedure (including baggage and allowances)
  • E-Commerce, VAT on import and postal policy
  • prohibitions and restrictions.  


01 738 3676

Call charges may vary depending on your telephone provider’s service contract.

Telephone opening hours: 10.00 to 12.30 (Monday to Friday).


Please use the secure 'MyEnquiries' service available through myAccount or ROS.

Alternatively for queries relating to the following, please contact us by the emails below:

Authorisations and reliefs (including AEO)

General import/export procedure

E-Commerce, VAT on Import and Postal Policy

Tariff Classification

Origin, quotas, valuation and anti-dumping duty

Prohibitions and restrictions


Please note that Revenue cannot guarantee the security of personal and sensitive data sent in plain text via standard email. 

Postal address

When sending post please include the subject matter in the address.

For queries related to classification, origin, valuation, authorisations, reliefs, simplifications and AEO: 

Customs Division

Government Offices

St Conlon's Road


Co Tipperary

E45 T611.


For prohibitions and restrictions enquiries:

Customs Division

2nd Floor

Treasury Building

Dublin Castle

Dublin 2

D02 PD90.

For general import/export procedures and postal queries:

Customs Division
Office of the Revenue Commissioners
Upper Yard
Dublin Castle
Dublin 2
D02 PD90.