Complaints under the Disability Act 2005


A person may make a complaint to Revenue if he or she considers that we have failed to comply with the provisions of Sections 25 to 28 of the Disability Act, 2005. These Sections of the Act relate to access by persons with disabilities to:

  • Revenue’s public buildings
  • Revenue’s schemes and services
  • services and goods purchased by Revenue
  • information.

If a person needs assistance in making a complaint regarding accessible services, he or she can contact our Access Officers who, as far as possible, will assist them in making their complaint.

Next: Role of Inquiry Officer