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Customer service charter

  1. Overview
  2. Consistency, equity and confidentiality
  3. Courtesy and consideration
  4. Information and assistance
  5. Presumption of honesty
  6. Compliance costs
  7. Complaints, review and appeal

Compliance costs

You can expect:

  • that Revenue will administer the tax and duty regimes in a way that will minimise, as far as possible, compliance costs.

We expect you:

  • to maintain proper records and accounts and to ensure that your returns and declarations are completed fully, accurately and in a timely manner.

Next: Complaints, review and appeal

Published: 24 October 2022 Print this page

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