MyEnquiries

MyEnquiries is a secure online service that allows you to send, receive and track correspondence to and from Revenue.

Tracking your correspondence

You can track the progress of your enquiry by viewing the 'Status' column on the 'Enquiries Record' screen through myAccount or ROS.

The tracking system allows you to:

  • view the current status of an enquiry you have submitted via MyEnquiries
  • and
  • see the current division in which your enquiry is being dealt with.
Tracking system status
StatusDescription

Pending

Indicates the enquiry has been received by Revenue and will be routed into a queue to be processed.

In Progress

Indicates that the enquiry is currently in a queue to be processed.

Completed

Indicates that the enquiry has been completed by Revenue.

Awaiting Feedback

Indicates that Revenue has requested something from the customer and is waiting on a reply.

Revenue Initiated

Indicates the message was sent from Revenue.

You can also view where your enquiry will be processed. This information is available in the ‘Interactions Screen’ which is accessed by clicking on the enquiry you wish to view.

Who can use the service?

To use the service, you must be registered for myAccount or the Revenue Online Service (ROS). 

How to access the service

Business customers who have a ROS digital certificate can access the service through ROS, using the ‘My Services’ tab under 'Other Services'.

Agents must access MyEnquiries through ROS if they wish to enquire about a client's tax affairs.

Foreign-based agents who have a Tax Advisor Identity Number (TAIN), but not an Irish tax reference number, can register for ROS using their TAIN.

PAYE customers can access the service through myAccount, by clicking on 'MyEnquiries' on the 'Manage My Record' card.

Link to Historic Enquiries

Access to MyEnquiries through the following link remains available for a limited period, to enable customers to access their historic enquiries.