Issues completing and submitting returns
Return not available
If a return is not available to file for a required tax type or period:
- Check that the item is not already started in the ‘Work In Progress’ tab in Revenue Online Service (ROS). If the item is in there, delete it, then try to file it again (from the 'My Services' tab).
- If you are a sub-user, please ensure that your ROS administrator has given you permissions, as you will need these to ‘Prepare’ or ‘File’ for this tax type.
- Verify with the Collector General's office that the return:
- is due and issued
- and
- that there is no ‘Stop’ in place which would prevent filing.
The following returns are not available for online filing:
- Form 1 (Firms)
- Intrastat.
You can only complete these using the ROS Offline Application or the Return Preparation Facility (RPF).
For further information, please see the Return preparation options section.
Next: Signing and submitting a return