Issues resetting the ROS login
We could not process your request at this time
If you receive the error:
'We could not process your request at this time. Please contact the ROS technical Helpdesk for further information' then the reset option is not available to you.
This could be because:
- the security questions have not been set up
- your ROS Administrator profile is incomplete (phone number or email)
- the security questions were answered incorrectly on two attempts
You will need to contact us to have the certificate revoked. Then you can register again to get a new digital certificate. Please email firstname.lastname@example.org with your tax registration number requesting 'Revoke ROS Cert'.