Revenue eBrief No. 257/24

17 October 2024

Revenue Online Service (ROS)

Tax and Duty Manual Part 38-06-01 has been updated as follows:

• When accessing the ‘Reset ROS Login’ function, the number of attempts to answer security questions has increased from two to three -paragraph 7.2

Within ROS, the Reset Login process has also been updated as follows:

• The ‘Forgot Password’ tooltip message has been updated.
• New prompts have been added to update security questions when logging on to ROS in paragraph 7.2 as follows:
  • If a customer has failed any security questions from a previous password reset attempt, they will be prompted to update their answers.
  • If a customer last updated their security questions more than a year ago, they will be prompted to review their security questions. 
• The Reset option on the ROS Home page has been moved and changed to ‘Trouble Logging In?’
• Screens have been re-designed to improve the reset process flow and address accessibility issues, including breaking down the process into more steps to guide the customer through the reset process as well as a simplified tax list for individuals with taxes and acronyms explained.
• The ‘system password’ has been retitled ‘verification code’ in existing ROS registration screens as well as communications e.g. SMS from the registration process.
• The ROS Reset option in myAccount has been updated to enable customers to receive a verification code without answering security questions.