Exceptional contacts

Provided below are the contact details for practitioners:

• who have an urgent query

and

• where practitioners have not been able to make contact via normal channels

Practitioners should include the initial enquiry ID from MyEnquiries in their email along with the reason for urgency.  Where an urgent query arises, we ask you to send the request once.

It is important to note that the named person, when contacted in the circumstances outlined above, will not be dealing with the underlying query.  The contact will, in these circumstances, take the necessary steps to escalate it and have it dealt with by the appropriate area.

All requests and queries will be processed within our published customer service standards. There may be occasions, particularly during peak times, when this becomes more challenging.  We ask practitioners for their patience and to use this exceptional contacts facility in circumstances as outlined above.

Exceptional contact email:

Business Division

For enquiries about calculating your tax liability and filing tax returns relating to:

• Income Tax
• Corporation Tax (CT)
• Capital Gains Tax (CGT)
• Value-Added Tax (VAT)
• Relevant Contracts Tax (RCT)
• Capital Acquisitions Tax (CAT)
• Sugar Sweetened Drinks Tax (SSDT) 
• registration for tax
• excise license entities  

For any card payments or other payments, please contact the Collector General’s.

Personal Division

For enquiries about calculating your tax liability and filing tax returns relating to:

• Pay As You Earn (PAYE) income
• entities starting work
• changing jobs
• Emergency Tax
• calculating your Income Tax
• Universal Social Charge (USC)
• pensions
• trusts
• charities
• sporting bodies 

Medium Enterprises Division

For enquiries about calculating your tax liability and filing tax returns for:

• medium enterprises  
• proprietary directors 
• subsidiaries and parent of Medium Enterprises Division companies.

Collector General's Division

For enquiries relating to:

• filing tax returns
• making tax payments
• Revenue Online Service (ROS) payments
• debt management
• insolvency
• tax clearance
• direct debits
• Value-Added Tax (VAT)
• withholding tax