Employers

The contact details shown below should be used by employers for queries about the operation of PAYE, including queries relating to:

  • Pay as You Earn (PAYE).
  • Pay Related Social Insurance (PRSI).
  • New employees.
  • Benefit in Kind (BIK).

For taxpayer confidentiality reasons, the helpline is unable to discuss the tax affairs of an individual employee with their employer.  Such queries should be made by the employee through the Pay as you Earn (PAYE) service.

Phone

01 738 3638

or

1890 254 565

Call charges may vary depending on your telephone provider's service contract.

Opening hours

The National Employer Helpline normal telephone opening hours: 09.30 to 17.00 Monday to Friday.

To assist employers during the transition to PAYE Modernisation, the Helpline telephone opening hours are being extended as follows:

Extended helpline opening hours
Week beginningOpening hours

Monday, 10 December

08:00 - 17:00, Monday - Friday

Monday, 17 December

08:00 - 19:00, Monday - Thursday

08.00 - 17.00 - Friday

09.00 - 13.00 - Saturday

Holiday period

Opening hours over the holiday period
DateOpening hours
Monday, 24 December 09:00 - 13:00
Tuesday, 25 December Closed
Wednesday, 26 December Closed
Thursday, 27 December 08:00 - 17:00
Friday, 28 December 08:00 - 17:00
Saturday, 29 December Closed
Monday, 31 December 08:00 - 19:00
Tuesday, 1 January Closed

The extended service resumes on Wednesday, 2 January.

Email

Please use the secure 'MyEnquiries' service available in myAccount or ROS.

Postal address

National Employer helpline
Business Division
Government Offices
Nenagh
Co. Tipperary
E45 T611.