eCustoms Technical Support

The contact details shown below should be used for queries relating to:

  • AEP (import and export declarations)
  • Economic Operators Registration and Identification System (EORI)
  • Electronic Manifest System (EMS)
  • Transit System (NCTS)
  • Import Control System (ICS)
  • AEP accounts
  • deferred payments
  • Customs Decisions System (CDS).  

Phone and fax services are temporarily unavailable due to COVID-19 pandemic.  Contact through email only – details below.


01 738 3677


Call charges may vary depending on your telephone provider’s service contract.


Telephone opening hours: 09.00 to 17.00 (Monday to Friday).


00353 67 63397


Please use the secure 'MyEnquiries' service available through myAccount or ROS:

  • sign into MyEnquiries
  • select 'Add new Enquiry'
  • in the 'My Enquiry relates to' section, enter 'Customs':
  • in the 'More Specifically' section,
    • enter 'eCustoms - Systems Query' for enquiries relating to AEP (Import & Export Declarations), EORI, EMS, NCTS, ICS and CDS or
    • enter 'Customs and Excise AEP Accounts', for enquiries relating to AEP Accounts and Deferred Payments. 

Alternatively use Please note that Revenue cannot guarantee the security of personal and sensitive data sent in plain text via standard email.


Postal address

AEP, eCustoms Helpdesk and AEP Accounts
Customs Division
Office of the Revenue Commissioners
Government Offices
St Conlon’s Road
Co. Tipperary
E45 T611.