Home   Customer Service Commitments  

Customer service charter

  1. Overview
  2. Consistency, equity and confidentiality
  3. Courtesy and consideration
  4. Information and assistance
  5. Presumption of honesty
  6. Compliance costs
  7. Complaints, review and appeal

Overview

Revenue collects taxes and duties which fund the provision of public services for the benefit of all citizens.

Revenue protects society through its customs service working on frontier control.

The effective and fair administration of tax and customs law requires Revenue and citizens to recognise certain basic rights and responsibilities.

This customer charter sets out mutual expectations in this context.

Next: Consistency, equity and confidentiality

Published: 24 October 2022 Print this page

Back to homepage Back to top