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Customer service charter

  1. Overview
  2. Consistency, equity and confidentiality
  3. Courtesy and consideration
  4. Information and assistance
  5. Presumption of honesty
  6. Compliance costs
  7. Complaints, review and appeal

Information and assistance

You can expect:

  • to be given the necessary information and all reasonable assistance to enable you to clearly understand and meet your tax and customs obligations and to claim your entitlements and tax credits.

We expect you:

  • to provide true and correct information in all your contacts with Revenue and to advise Revenue in a timely manner of developments (such as change of address, commencement or cessation of business) that are relevant to your tax and customs affairs.

Next: Presumption of honesty

Published: 24 October 2022 Print this page

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