Issues with the ROS offline application

Errors downloading forms or refreshing lists

If you receive either of these error messages when you are downloading a form or refreshing the list of available forms:

• Ensure that your computer has an internet connection. You need an internet connection to download a form or update the list of available forms.
• You may need to update your firewall settings to allow access to https://www.ros.ie. You will need to allow .xml, .jar and .war files to be downloaded from this domain.
• If your computer is on a network, the network may be using a proxy server to access the internet. In this case, you may experience issues downloading Revenue Online Service (ROS) offline forms.
• To download forms from ROS, the ROS offline application needs to have the details of your proxy server. Your own IT network manager will have the details required.
• To update proxy information on ROS offline:

1. 1. Open the ROS offline application.
   2. Select ‘Options’ then ‘Configuration’.
   3. Select the ‘Proxy’ tab.
   4. Tick the ‘Use proxy server for internet access’ checkbox.
   5. Enter the IP address of the proxy server that you want to connect to (your IT support team will need to provide this).
   6. Enter the port number where this proxy server listens for transactions (your IT support team will need to provide this).
   7. Enter the username and password that identifies you on this proxy server (your IT support team will need to provide this).
   8. Click the ‘Ok’ button.
   9. Finally, from the main menu, click ‘Download’ and then click ‘Refresh’.

If you still cannot download forms, or refresh the list of available forms, please contact the ROS helpdesk.

Next: Difficulties opening a pre-populated form