Revenue eBrief No. 203/23

2 October 2023

ROS Support for the 2023 Pay and File Period, Extended Opening Hours and Updating your bank details

If you both pay and file through ROS, you may avail of an extended filing date for Income Tax and Capital Acquisitions Tax. For returns due on 31 October 2023, the extended filing date is Wednesday 15 November, as explained in Revenue eBrief No. 088/22.

ROS Technical Helpdesk

The ROS Technical Helpdesk provides support to customers experiencing technical difficulties accessing Revenue’s ROS service. 

Please note that technical difficulties include difficulties relating to Digital Certificates, accessing ROS and ROS system errors. This Helpdesk service is unable to assist with taxation related queries. For contact information on such queries see the Contact Us details on the Revenue website.

The Helpdesk can be contacted through:

• My Enquiries: If you have access to MyEnquiries click 'Add a new Enquiry' and select 'Other than the above' and 'Revenue Online Service (ROS) Technical Support' from the dropdown options available.
• Email: roshelp@revenue.ie
• Telephone: (01) 738 3699 (for callers from abroad: +353 1 738 3699).

You can also chat with Iris on the ROS Login screen to get help with ROS login issues.

Given the very significant volumes of online ROS filings that will occur in November, it is recommended that you file in advance of the due date of 15 November where possible.

ROS Payment Support Unit

For assistance with making payments on ROS, please forward your query through MyEnquiries. Select 'Add a new Enquiry' and then 'Other than the above' and 'Revenue Online Service (ROS) Payments' from the dropdown options available. Alternatively, you can contact the Collector General’s Division on (01) 738 3663 with your payment query.

If you have changed your banking provider, please remember to update your bank details for both payments and refunds. You can do this on the ‘My Services’ page, select ‘Manage Bank Accounts’ and follow the steps provided to update your bank account details.

Income Tax Self Assessed Support

For assistance filing an Income Tax Form 11, please forward your query through MyEnquiries. Select 'Add a new Enquiry' and then 'Income Tax' and the appropriate sub category from the dropdown options available. Alternatively, you can contact the Business Taxes helpline on (01) 738 3630 with your tax query.

Extended support opening hours 

The ROS Technical Helpdesk, the Collector General’s Division (including ROS Payment Support) and the Income Tax support line will provide the following extended opening hour services for the 2023 peak Income Tax Pay and File period.

For all other days the standard opening hours will be in place.

Online help is available on the Revenue website :

• How to prepare in advance
• Submitting a Form 11 online
• Payment Services
• Completing your Income Tax return
• Issues Logging Into ROS