Real Time Credits

How to make a Real Time Credit claim

You can make a real time claim once you have incurred qualifying expenditure. A readable image of each receipt must be uploaded to the Receipts Tracker. The Receipts Tracker is in the PAYE Services and Manage My Record cards in myAccount.

You will need to provide details of the date the expense was paid and the amount paid by you. You may need to supply more information when claiming for certain credits or reliefs. For example, the name and Personal Public Service Number (PPSN) of the nursing home resident if you pay the fees.

In the Receipts Tracker:

  • select ‘Add a new receipt’
  • input the expenses you paid
  • select a category from the list provided
  • select a sub-category from the list provided
  • confirm if you have received a reimbursement from a third party, where relevant
  • upload your receipt following the instructions on the page
  • select ‘Add receipt’ on the bottom of the page
  • follow any further prompts
  • sign and submit by entering your myAccount password. 

Refunds and reimbursements from third parties

You may be entitled to, or may have received, a refund or reimbursement from a third party toward your expenditure from one of the following:

If you received a refund or reimbursement, or are entitled to either, you must:

  • choose ‘Yes’ when asked if you received a refund or reimbursement
  • enter the amount reimbursed to you. 

This amount will be automatically deducted from the expense before you make your claim for Real Time Credits. You cannot complete your claim for Real Time Credits until you confirm the amount of refund or reimbursement you have received.

You cannot claim relief for the amount of any refund or reimbursement of your expenditure that you have, or are due, to receive.

If the refund or reimbursement covers several expense claims, the amount should be apportioned between each relevant claim.

Next: How to check the progress of your receipts